Terms & Conditions

About Us:

Craigdon Mountain Sports is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@craigdon.com. Alternatively, you can get in touch with us at the address below:
Craigdon Mountain Sports
Internet Sales
Unit 2,
South Newbigging,
Inverurie,
Aberdeenshire,

AB51 5JL Tel: +44 (0)131 5641488 (Monday - Friday 8.30am - 5.00pm GMT)
Email: sales@craigdon.com

VAT Registration No: GB 267 484 520

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Making A Purchase:
Making a purchase could not be easier. Just browse our online catalogue, and click on “Add to Cart” for each item you wish to buy. This will place the item in your shopping cart, and you can check the contents of your cart at any time by clicking the “View Cart” link on the left navigation menu. After you have finished your selection, click on the “Checkout” link to place your order. You will then be asked for a few details that we need to be able to satisfy the order.

We accept online payment by credit or debit card through the secure payment services of Protx. Protx is part of The Royal Bank of Scotland Group. Orders will not be accepted without a valid card payment in the name of the registered cardholder together with details of the cardholder's registered address. You will be given the option to designate a different address for delivery, and we recommend that this be an address where someone is available during the day to sign for the goods. Your card will be debited at the time of purchase. If an item is not in stock at the time you place your order, we will send you an email advising you of alternatives. If you wish to cancel the order at that stage you may do so, and we will arrange to credit any payment made back to the same card. You can also collect your order from the Edinburgh store. Chose Click& Collect for a delivery option.you will get an email to state once your item is ready for collection. Any orders placed Late Fri, Sat & Sun will not be available for collection until the Monday.


You may also send your credit card information via phone or snail mail.

Please note that completion of the online checkout process does not constitute our acceptance of your order even though we may have debited your card or we have sent acknowledging emails. Our acceptance of your order will take place only when we despatch the product(s) or commencement of the services that you ordered from us. We have taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described. However, when ordering products or services through the Website, please note that orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this Website.

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Shipping, handling and delivery schedule:

UK Delivery
We aim to provide the best possible delivery service on every order, our aim is to dispatch our items the same day as the order is placed, provided the item(s) are in stock in our warehouse and the order is placed before 12.00pm. There may be items that we need to transfer in from our Edinburgh store, which may take a few days to be dispatched.

Delivery Charges:
£3.69 (£0 - £25)
£5.99 (£25.01 - £50.00)
FREE (£50.01 & Over)

Most orders are delivered during office hours and will require a signature; please provide an alternative address at checkout if no one will be home to sign for the parcel.

For deliveries to Northern Ireland, the Channel Islands and BFPO addresses, the below rates are for our Priority Postage service. If you would prefer our standard postage rate please give us a call on 0131 5641488.

£13.95 Channel Islands (standard rate - Jersey & Guernsey)
£13.95 Northern Ireland
£13.95 BFPO (standard rate)

International Delivery: We aim to dispatch our items the same day as the order is placed, provided the item(s) are in stock in our warehouse. There may be items that we need to transfer in from our Edinburgh store, which may take a few days longer to be dispatched.

Please see the table below for our Priority Rate postage costs. However, if you would prefer standard International postage please contact us for a quote.

For all other countries please contact us.

Zone
Euro Priority
Business Rate
5 Republic of Ireland £16.95
6 Belgium, Luxembourg & Netherlands £15.95
7 Denmark, France, Germany & Monaco £18.95
7 Corsica £28.95
8 Italy £28.95
8 Spain £28.95 
8 Greece & Portugal £30.95 
9 Austria, Czech Republic, Finland, Hungary, Lithuania, Norway, Poland, San Marino, Slovakia, Slovenia, Sweden & Switzerland
£39.95 9 Estonia, Latvia, Malta, Romania & Turkey
£60.95 9 Bulgaria, Canary Islands & Gibraltar
£38.95

International Ski Delivery
Please contact us for a delivery quote

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Back Orders:

If your item is not in stock, we will either suggest an alternative or, where possible, back order for you. You will always be emailed with an anticipated delivery date and the option to cancel your order if you would rather not wait.

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Tax Charges:

All prices quoted are in Pound Sterling (£) and include VAT at 15%, except where exemptions apply. VAT Registration No: GB 267 484 520 Prices are subject to change without prior notice.

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Credit Card Security:

All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Back to Terms and Conditions Guarantee:
All products are guaranteed for twelve months from the date of invoice, unless otherwise stated, against failure to provide reasonable wear due to defective workmanship or materials, as long as the product is only used for its intended purpose. This guarantee excludes damage caused by accident, neglect or misuse, in addition to natural wear and tear or ageing.

The guarantee is only valid for the original purchaser, and cannot be passed on should the item be sold at a future date.

In the event of a product failing under guarantee, please email us with details of the product, fault, and date of purchase. A proof of purchase such as your invoice will be required to return the item.

For further information on our returns procedure please see below.

Back to Terms and Conditions Reaching Us:
If you need to reach us, please email us on sales@craigdon.com , alternatively, you can call on +44 (0)131 5641488 or write to us at Craigdon Mountain Sports, Internet Sales, Unit 2, South Newbigging, Inverurie, Aberdeenshire, Scotland, AB51 5JL 


Back to Terms and Conditions Privacy Policy:
Practices Craigdon, which owns craigdonmountainsports.com, is committed to ensuring the best standards of practice in all its activities. Visitors to craigdonmountainsports.com website can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held and used in compliance with the Data Protection Act 1998. Our registration number is PZ5948162. This policy may change from time to time so please review the policy periodically.

Consent
Your use of this web site signifies consent to us collecting and using personal information about you as specified below in accordance with this Policy.

How do we collect information about you and how is it used?

1. You may provide information when you register with us as a visitor, or customer. The information you volunteer and the more accurate it is the better we are able to customize your experience and meet your requirements.
2. You may provide information when communicating with us, such as reporting a problem. If you contact or telephone us we may keep a record of that communication for the purposes of training and to assist in the provision of our services to you.
3. You may order products or services and give your name, email address, telephone contact number, delivery address, credit or debit card number and expiry date so that your order can be processed and delivered (where appropriate).
4. If you enter a competition or promotion we may ask for name, address, and telephone contact number and email address.
5. We will collect information about your tastes and preferences both when you tell us what these are and by analysis of customer traffic, including by use of cookies.
6. It may be that some of the personal information you give us (for instance about your lifestyle or health) is sensitive personal data within the meaning of the Data Protection Act 1998 as amended. Any such information ("sensitive information") will be dealt with as described below.
7. It may be that you provide us details of credit and debit cards or bank accounts. Any such information ("confidential financial information") will be dealt with as below. 8. We may use personal information collected about you to personalize your visits to our web site and recommend goods and services to you. We also use the information to help us develop the design and layout of our web site and your experience as customer or visitor.
9. We may use personal information collected about you to let you know about functionality changes to our web site or changes to our terms and conditions.
10. We may use the personal information collected about you to let you know about new goods, services, or offers available through our sister sites, which might be of interest to you. If you do not wish to receive this information, select the appropriate check box on our registration form or send an email to it@craigdon.com . If you have previously registered and wish to change your preference send an email to it@craigdon.com .
11. With the exception of sensitive personal information and confidential information, your personal information may be passed to a third party in order to fulfil your order. By submitting your personal information to us you consent to this transfer.
12. We may provide aggregate statistics about our sales, customers, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you.
13. We may disclose your personal data if we are either compelled to do so by law, or in response to a valid, legally compliant request by a law enforcement or government authority.
14. We will retain your personal data only as long as is necessary for the purposes to which you consent to be a customer or visitor, and then we will retain and use the data for one year following termination unless you advise us otherwise upon which either event we will delete it from our systems.

Data Security
No data transmission over the Internet can be guaranteed to be 100% secure. As a result whilst we strive to protect your personal data as above, we cannot ensure or warrant the security of any information you transmit to us or any other persons providing on-line products or services, and you do so at your own risk.

Craigdon takes appropriate measures to safeguard the information it holds from unauthorised access or improper use. Specifically, all personal information on its database is stored in an encrypted form. Craigdon has a strict internal security policy with which members of staff must comply as a condition of employment and no external access to the system is permitted. Craigdon continually reviews and up-dates its security procedures as new technologies become available and new activities are introduced.

Any third parties to whom information is transferred are made aware of these security practices and are also required to take reasonable precautions to protect the transferred information.

Credit Card Transactions: Craigdon uses appropriate encryption protection of Sage Pay when receiving and transmitting credit card information. Such information is also stored in an encrypted form in The Royal Bank of Scotland Group plc database and not that of Craigdon.

Cookies
A cookie is a piece of information that is stored on your computer's hard drive by your web browser. In general we use cookies to remind us of who you are and to access your customer account information stored on our computers. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Third Party Websites
Third party web sites have separate privacy policies and data collection policies. We have no responsibility or liability for these independent policies. For more information on these web sites privacy policies please visit their respective home pages.

Children
This website is not targeted at children but in any event personal information will not be collected from children under 18 years without parental consent.

Enforcement
Any queries relating to craigdonmountainsports.com collection or use of personal information should be emailed to: it@craigdon.com

Back to Terms and Conditions Returns Policy:
If you are not entirely satisfied with your purchase, you may return it for a refund or exchange within 14 days of the dispatch date provided that the goods are in a new and unused condition, with the original labels still intact. Please return any items to the address below: Craigdon Mountain Sports Internet Sales Unit 2, South Newbigging, Inverurie, Aberdeenshire, AB51 5JL Tel: +44 (0)131 5641488 (Monday-Friday, 8.30 am-5.00 pm GMT) Email: sales@craigdon.com

Please note that this policy does not apply to items that have been specially ordered or personalized on behalf of the customer. All postage charges will be the responsibility of the customer unless the item is faulty or there is an error in the delivery.

For your protection, we recommend you use a recorded delivery service with adequate insurance to cover the value of the item, as we regret we cannot be held responsible for items that are lost or damaged in transit.

If the item is faulty or has been damaged in transit, please notify us within 48 hours of receipt and we will arrange for the return and issue a replacement. Once an item has been used we will be unable to refund or exchange unless the item is found by the manufacturer to have a fault owing to defective workmanship or materials.

We understand that we are prone to human error sometimes so if we accidentally send you the wrong item or quantity then let us know within 14 days of receiving the item and we will replace it for the correct item and refund any postage cost you may have incurred for returning the item to us.

Again, this must be agreed with a member of the Customer Services Team prior to returning the item.

This does not affect your statutory rights as a consumer.

Our Edinburgh store is unable to refund orders placed via our website but items can be exchanged in the Edinburgh store.

Returns Procedure
To arrange a refund or exchange please complete our returns form and return it along with the item/s by post to the address above. If you have any queries please contact our Internet Sales department at sales@craigdon.com or phone +44 (0)131 5641488

Back to Terms and Conditions Disclaimer:
All trademarks, product names and company names or logos features on this site are the property of the owners. Throughout the site we have provided many of the manufacturers’ product information and specifications to help you make an informed choice. This information is correct at the time of writing and will be updated as soon any changes are required.

Back to Terms and Conditions Sale of Knives: It is an offence for any person under the age of 16 years of age to purchase a knife. We shall only supply knives and related equipment to customers over the age of 18. By accepting our terms and conditions, you are declaring that you are aged 18 or over.


Back to Terms and Conditions Supply of Skis & Snowboards:

Due to the precise fitting requirements of winter sports equipment, skis/snowboards and bindings ordered online will be supplied separately. For your safety, we recommend that you have these properly fitted by a local ski shop, preferably an authorised dealer. We cannot accept any responsibility for damage or injury due to incorrectly fitted or poorly maintained equipment.

Damage caused by use on dry slopes is considered as wear and tear and will not be covered by the manufacturer’s warranty. Repairs will be chargeable. Please contact your local shop for information on servicing. Back to Terms and Conditions Ski Boot

Comfort Guarantee:
All ski boots purchased in store are covered by our comfort fit guarantee. If after skiing in the boots you discover any fit problems we will continue to offer a free refitting service.

The following conditions apply to the Ski Boot Comfort Guarantee:
Cash refunds are not given. You must retain your original purchase receipt.
The comfort guarantee is only valid for the season in which the boots are purchased.
This guarantee is in addition to your statutory rights.

Back to Terms and Conditions Snowboards and Bindings Purchased via our website:
Snowboards sold via www.craigdonmountainsports.com will have the same guarantees as if they were purchased in store. Bindings will be supplied un-mounted in all cases, as it is impossible to safely set up snowboards without the rider being present. Binding set up is a free service offered on all boards purchased on our website. Simply visit our Edinburgh store, and we will mount and set your bindings to a suitable riding position. Please take your receipt.

Back to Terms and Conditions Ski/Snowboard Boot Purchases via our website:
Whilst this service is available we do not recommend it, as it is literally impossible to get the right fit without having the boot custom fitted by an experienced boot fitter. Ski Boots purchased via our website will not be covered by our exclusive Comfort Guarantee unless taken in to our Edinburgh store, for assessment by one of our trained boot fitters. This service is free of charge. Please take your receipt.

Back to Terms and Conditions Sale of Footwear Online:
Whilst our full range of footwear is available online, we recommend that you use this only as a guide. As part of Craigdon Mountain Sports’ commitment to the highest levels of podiatric health and biomechanical analysis, we strongly suggest you have your footwear fitted in store by our experienced and highly trained boot fitters.

Any footwear purchased online is subject to our standard 14 day returns policy. You should not wear any footwear outside until you are 100% sure of the fit. Returns must be in saleable condition, complete with box and proof of purchase. Any footwear purchased online will not be covered by our exclusive Comfort Guarantee (see below for details) unless taken into our 4 Edinburgh store for assessment by one of our trained boot fitters. This service is free of charge, please take your receipt.

Back to Terms and Conditions Comfort Guarantee:
All footwear purchased in store is covered by our comfort fit guarantee. Footwear purchased online and fitted in store afterwards is also included in this service. Our experienced boot fitters will make every effort to ensure the perfect fit before you leave the store, however, should you experience any problems with the fit, we will continue to offer a refitting service. This may involve modification of the footwear, as well as the addition of supportive footbeds; however cases will be assessed on an individual basis.

The following conditions apply to the Comfort Guarantee:
Refunds are not given. You must retain your original purchase receipt. The comfort guarantee is only valid for the season in which the boots are purchased

This does not affect your statutory rights.

Back to Terms and Conditions WEEE Regulations:
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. Craigdon Mountain Sports is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new handheld GPS from us we would accept their old handheld GPS and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Gift Vouchers:
Gift Vouchers are valid for 12 months from day of purchase, may only be redeemed at www.craigdon-edinburgh.com and may not be used in any of the Craigdon Mountain Sports stores.

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