Delivery & Returns

 

Click & Collect:

You can collect your order from the Edinburgh Store only, you will get an email to state once your item is ready for collection.

Any orders placed Late Fri, Sat & Sun will not be available for collection until the Monday.

 

Returns:

If you are not entirely satisfied with your purchase, you may return it for a refund or exchange within 14 days of the dispatch date provided that the goods are in a new and unused condition, with the original labels still intact. Please return any items to the address below: 

Craigdon Mountain Sports 

The Pentland Outdoor Centre

44 Biggar Road

Edinburgh

EH10 7BJ 

Tel: +44 (0) 131 5641488 (Monday-Friday, 8.30 am-5.00 pm GMT) 

Email: sales@craigdon.com 

Please note that this policy does not apply to items that have been specially ordered or personalized on behalf of the customer. 

All postage charges will be the responsibility of the customer unless the item is faulty or there is an error in the delivery. 

For your protection, we recommend you use a recorded delivery service with adequate insurance to cover the value of the item, as we regret we cannot be held responsible for items that are lost or damaged in transit. 

If the item is faulty or has been damaged in transit, please notify us within 48 hours of receipt and we will arrange for the return and issue a replacement.  Once an item has been used we will be unable to refund or exchange unless the item is found by the manufacturer to have a fault owing to defective workmanship or materials.

We understand that we are prone to human error sometimes so if we accidentally send you the wrong item or quantity then let us know within 14 days of receiving the item and we will replace it for the correct item and refund any postage cost you may have incurred for returning the item to us. 

Again, this must be agreed with a member of the Customer Services Team prior to returning the item. 

This does not affect your statutory rights as a consumer. 

Our store is unable to refund orders placed via our website but items can be exchanged in the Edinburgh store. 

Returns Procedure 

To arrange a refund or exchange please complete our returns form and return it along with the item/s by post to the address above. If you have any queries please contact our Internet Sales department at sales@craigdon.com or phone +44 (0)131 5641488

International Returns 

We need to be notified in writing (email) seven days from the delivery if you wish to return the item due to the item being unsuitable, we can then offer a full refund. The return shipping will be your responsibility. You then have 30 day to return the goods to Craigdon-Edinburgh.

 

UK Delivery
We aim to provide the best possible delivery service on every order, our aim is to dispatch our items the same day as the order is placed, provided the item(s) are in stock in our warehouse and the order is placed before 12.00pm. There may be items that we need to transfer in from our Edinburgh store, which may take a few days to be dispatched. Goods Are delivered Mon-Fri. We do not do Saturday delivery for £6.95 next day service.


Delivery Charges: ~
£3.69 (£0 - £25.00)
£5.99 (£25.01 - 50.00)
FREE (£50.01 & Over)

£6.99 Next Day Service - (Monday to Friday)

Most orders are delivered during office hours and will require a signature; please provide an alternative address at checkout if no one will be home to sign for the parcel.

For deliveries to Northern Ireland,the Channel Islands and BFPO addresses, the below rates are for our Priority Postage service. If you would prefer our standard postage rate please give us a call on 0131 5641488.

£9.95 Channel Islands (standard rate - Jersey & Guernsey)
£12.95 Northern Ireland
£11.95 BFPO (standard rate)


International Delivery (WE CANNOT SHIP SKIS INTERNATIONALLY) 

We aim to dispatch our items the same day as the order is placed, provided the item(s) are in stock in our warehouse. There may be items that we need to transfer in from our Edinburgh store, which may take a few days longer to be dispatched.

Please see the table below for our Priority Rate postage costs. However, if you would prefer standard International postage please contact us for a quote.

For all other countries please contact us.
Zone Euro Priority Business
Rate 5 Republic of Ireland £16.95
6 Belgium, Luxembourg & Netherlands £15.95
7 Denmark, France, Germany & Monaco £18.95 7 Corsica £28.95
8 Italy £28.95 8 Spain £28.95 8 Greece & Portugal £30.95
9 Austria, Czech Republic, Finland, Hungary, Lithuania, Norway, Poland, San Marino, Slovakia, Slovenia, Sweden & Switzerland £39.959 Estonia, Latvia, Malta, Romania & Turkey £60.95 9 Bulgaria, Canary Islands & Gibraltar £38.95